Frequently Asked Questions

How can I order?

You can order chai and snacks through linked partner delivery platforms.

What is chaiyum’s specialty?

Chaiyum specializes in authentic kulhad chai and Indian-inspired snacks served in a warm, inviting atmosphere.

Is there a loyalty program?

Yes, join us to enjoy exclusive offers, discounts, and updates by signing up through our Join Us page anytime.

How to contact chaiyum?

You can reach us via email or through the contact links in the footer for any questions or feedback.

These Terms and Conditions (“Terms”) govern your access to and use of Chaiyum’s website, located at https://chaiyum.com (“Website”).
By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not continue to use chaiyum.com.

1. Introduction

Chaiyum (“Company,” “we,” “our,” or “us”) operates as a food and beverage brand offering café and restaurant services under the philosophy of Aroma, Nature, and Ayurveda.
Through chaiyum.com, we aim to provide visitors with information about our menu, locations, brand story, and opportunities to connect with our team.

By using this Website, you acknowledge that you are of legal age and have the authority to enter into this agreement.

2. Use of the Website

You may access chaiyum.com solely for lawful purposes and personal use. You agree not to:

  • Copy, reproduce, or redistribute any content from chaiyum.com for commercial use;

  • Interfere with the operation or security of the Website;

  • Upload or transmit any malicious software, spam, or harmful content;

  • Engage in activities that may damage our reputation or infringe on our intellectual property rights.

We reserve the right to restrict or terminate access to any user who violates these Terms.

3. Intellectual Property Rights

All content, including text, graphics, images, logos, design elements, menu descriptions, and digital assets displayed on chaiyum.com, are the intellectual property of Chaiyum unless otherwise stated.

You may view or print pages from this Website for personal use only.
You must not:

  • Copy or republish material from chaiyum.com;

  • Sell, rent, or license content from chaiyum.com;

  • Modify or distribute materials for commercial purposes without prior written consent.

All rights are reserved under applicable intellectual property laws of India.

4. Cookies

chaiyum.com uses cookies to enhance user experience, analyze traffic, and personalize content.
Cookies are small text files stored on your device that help us identify returning visitors and optimize our Website’s performance.

By using chaiyum.com, you consent to our use of cookies in accordance with our Privacy Policy.

You may disable cookies through your browser settings; however, certain sections of the Website may not function properly without them.

5. User Comments and Submissions

Certain sections of chaiyum.com may allow visitors to post comments, reviews, or feedback.

By submitting content on our Website, you agree that:

  • You own or control all rights to the content you post;

  • Your content does not infringe upon any third-party rights;

  • Your content is not defamatory, offensive, unlawful, or inappropriate.

You grant Chaiyum a non-exclusive, worldwide license to use, reproduce, edit, and display your comments in any format for marketing or promotional purposes.

Chaiyum reserves the right to review, monitor, and remove any user-generated content that violates these Terms or is deemed harmful to our brand or other users.

6. External Links and Third-Party Content

Our Website may contain links to external websites, social media platforms, or third-party services (e.g., Google Maps, Instagram embeds).

While we strive to link only to reputable sources, Chaiyum has no control over the nature, content, and availability of those sites.
Visiting linked websites is at your own risk, and Chaiyum shall not be responsible for any loss or damage caused by third-party content or services.

7. Hyperlinking to Our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines and news organizations;

  • Online directories;

  • Accredited local businesses and partners.

They may link to our homepage, brand content, or public pages as long as the link:
(a) Is not misleading or deceptive;
(b) Does not falsely imply endorsement or sponsorship by Chaiyum;
(c) Fits the context of the linking party’s site.

Other organizations may request written permission to link to chaiyum.com by emailing us at info@chaiyum.com.

8. Content Accuracy and Updates

We strive to ensure that all information provided on chaiyum.com, including menu details, pricing, offers, and outlet information, is accurate and up to date.
However, occasional errors or omissions may occur.

Chaiyum does not guarantee the completeness, reliability, or timeliness of information presented. We reserve the right to modify content, update details, or discontinue sections of the Website at any time without prior notice.

9. Reservation of Rights

Chaiyum reserves the right to:

  • Request the removal of any links to our Website;

  • Update or amend these Terms at any time without notice;

  • Deny access to any user found misusing Website content or violating Terms.

Continued use of chaiyum.com after any modifications constitutes your acceptance of the revised Terms.

10. Limitation of Liability

To the fullest extent permitted by law, Chaiyum and its affiliates shall not be held liable for any:

  • Direct, indirect, or consequential losses resulting from Website use;

  • Inaccuracies in information, menu items, or service details;

  • Technical interruptions, delays, or data loss;

  • Issues caused by third-party integrations or linked sites.

Your use of chaiyum.com is at your own risk.

11. Disclaimer

All information, visuals, and services provided on chaiyum.com are for general informational purposes.
While we aim to provide accurate, high-quality content, Chaiyum makes no representations or warranties, express or implied, about the Website’s reliability or suitability.

Nothing in this disclaimer shall limit or exclude liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Any matter which cannot be legally excluded under applicable law.

As long as the Website and its services are provided free of charge, Chaiyum shall not be liable for any form of loss or damage.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising under or in connection with these Terms shall fall under the exclusive jurisdiction of the courts located in Gurugram, Haryana.

Terms & Conditions

Contact Information

For any queries related to these Terms and Conditions, please contact us at:

Chaiyum Café
📍 Gurugram, Haryana, India
📧 info@chaiyum.com
🌐 https://chaiyum.com